CEB TowerGroup recently named Hyland Software a Best-in-Class enterprise content management (ECM) vendor for insurance companies in three categories in its evaluation of ECM solutions providers in the space. Hyland was named Best-in-Class for: User Experience, Enterprise Operations Support and Enterprise Support.
The report identifies both current and future market drivers, identifies the needs of the industry and lists notable solutions providers. CEB TowerGroup selected vendors based on quantitative and qualitative analyses of each vendor’s solution features and functionality, understanding of customer needs and implementation of leading practices to maximize efficiency and ROI.
“Selection as a Best-in-Class solution within CEB TowerGroup’s insurance vendor review verifies the relevance and ongoing benefits ECM solutions can provide insurance companies. It illustrates Hyland’s ability to offer insurers a solution that can streamline their processes, enabling them to run more efficiently and cost-effectively across their entire organization,” stated Cheryl Nulman, Hyland’s insurance industry marketing manager.
CEB TowerGroup named Hyland Software’s OnBase a Best-in-Class solution for:
- User Experience, for its attributes that directly contribute to enhancing the productivity of employees across the organization
- Enterprise Operation Support, for its attributes that support and facilitate business operations enterprise-wide
- Enterprise Support for Hyland’s influence and ongoing relationship with customers
“Our industry expertise, coupled with the high-value we place on customers’ feedback helps to create leading solutions to meet insurers’ needs. Our agile approach increases our viability in the industry and ensures an advanced solution offering,” Nulman said.
“As insurance executives evaluate new IT products to support their business needs, many are overwhelmed by the volume of technologies available,” said Aaron Kissel, executive director, CEB. “CEB TowerGroup is the only advisory group qualified to evaluate such a broad range of insurance technology tools and to help insurers navigate the increasingly complex landscape.”
*Technology Assessment Disclaimer– CEB does not endorse any vendor, product or service depicted in our CEB TowerGroup publications and does not advise technology users to select only those vendors rated “best in class.” CEB TowerGroup research publications consist of the opinions of CEB TowerGroup’s analysts and should not be construed as statements of fact. CEB disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Hyland Software
For over 20 years, Hyland Software has helped our more than 11,500 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why Hyland realizes double-digit growth, and why 98 percent of our customer base continues to renew its annual maintenance. Our customers see the ongoing value of partnering with Hyland and continue to work with us year after year.
Seamless integrations with policy administration, core administration and claims management systems speed processing times across the entire insurance lifecycle from underwriting to policy services to claims, which increases customer service. Using OnBase, insurers are able to increase profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims.